Ongoing Operations

I want to keep things working well.

Your business isn't going to stop changing just because our project is finished.

You might hire someone new. Add a service. Change software. Find a new problem. Outgrow a process we created. Or simply discover another part of the business that could work better.

You don't have to wait until things become frustrating again to call HC.

Ongoing Operations Support lets us keep improving the business together.

How it works

Because we've already worked together, I already understand your business, your team, and the systems and processes we've worked on.

We'll check in regularly, keep track of things that could work better, and decide together what's actually worth spending time on.

Instead of letting small operational problems pile up, we can address them as the business changes.

What could we work on?

That might include:

• Adjusting processes we've already built

• Improving workflows as your needs change

• Creating small automations

• Improving reporting

• Updating documentation

• Evaluating a new tool or system

• Helping your team adapt to a change

• Troubleshooting a process that isn't working as expected

• Identifying the next improvement worth tackling

Not everything needs to become another big project.

Sometimes you just need someone who already understands the business to help keep things moving in the right direction.

Is this the same as Fractional Operations Support?

No.

Ongoing Operations Support is for existing HC clients who want continued help maintaining and improving the work we've already started together.

Fractional Operations Support is for businesses that need someone to take a more active, ongoing role in the operational side of the business.

If you're not sure which one fits, we'll figure that out together.

What does it cost?

Ongoing support is based on how much help your business needs and how involved you'd like HC to remain.

We'll agree on the level of support and monthly investment before ongoing work begins.

Ongoing Operations Support is available after an initial HC engagement.