Focused Improvement Project

I know what I want to fix.

Sometimes the problem isn’t the whole business.

There’s just one part of it that is driving everyone crazy.

Maybe:

• Client onboarding takes forever.

• Scheduling requires too many steps.

• You’re entering the same information in multiple places.

• Nobody knows where a project stands.

• Leads or follow-ups are falling through the cracks.

• A process depends entirely on one employee.

• Your team has created workarounds because the official process doesn’t work.

• You’re paying for software that isn’t doing what you expected it to do.

You know where the frustration is.

You just need someone to figure out why it’s happening and help fix it.

What we’ll do

First, I’ll look at how that part of the business actually works today.

That means understanding the people involved, the steps they’re taking, the tools they’re using, and what happens when something doesn’t go according to plan.

Then we’ll figure out why the problem exists.

Once we understand that, we can design a better way to work and put it in place.

Depending on the project, that might mean:

• Redesigning a process

• Removing unnecessary steps

• Clarifying who owns what

• Improving an existing system

• Creating an automation

• Connecting tools more effectively

• Creating templates or documentation

• Building better reporting

• Training your team

The solution depends on the problem.

We won’t start with the assumption that you need another piece of software.

What you walk away with

A better way of handling the problem that brought you to HC in the first place.

Not just a recommendation sitting in a document.

The goal is to help you actually make the change.

What does it cost?

Focused Improvement Projects start at $5,000.

The final price depends on the problem we’re solving and what will be involved in implementing the solution.

We’ll agree on the scope and price before work begins.

Have something in mind already?

Tell me about it.