Fractional Operations Support

I need someone to help keep the business running better.

Sometimes there isn’t one project to fix.

You need someone.

Someone who understands how the business works, keeps an eye on what could work better, helps move operational projects forward, and makes sure important improvements don’t continually get pushed aside by whatever is urgent today.

But you may not need — or be ready for — a full-time operations manager.

That’s where fractional support can help.

What does “fractional” mean?

It simply means part-time support without hiring a full-time employee.

HC becomes an ongoing operational resource for your business based on the level of support you actually need.

This might make sense if...

• Your business has outgrown you managing everything yourself.

• You have employees, but nobody really owns operations.

• Important projects keep getting pushed aside.

• Your systems and processes need ongoing attention.

• You need someone coordinating improvements across the business.

• You’re considering an operations manager but aren’t ready for a full-time hire.

• You want someone who will regularly ask, “Is there an easier way to do this?”

What could HC help with?

Every business is different, but fractional support might include:

• Improving processes and workflows

• Managing operational projects

• Coordinating vendors

• Reviewing systems and tools

• Improving reporting

• Documenting processes

• Helping implement new systems

• Training your team

• Identifying problems and opportunities

• Keeping improvement projects moving

The point isn’t for HC to take over every administrative task in your business.

The point is to give the operational side of the business consistent attention and ownership.

How does it work?

We’ll start by talking about what your business needs and what you want HC to own.

From there, we’ll determine the appropriate level of ongoing support.

If we haven’t worked together before, the beginning of the engagement will include time for me to learn how your business operates, understand your systems and processes, and identify your priorities.

What does it cost?

Fractional Operations Support is tailored to the needs of your business.

We’ll define the responsibilities, level of support, and monthly investment together before the engagement begins.